Care firm Home Instead rated Outstanding

April 29 2018
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Local home care company, Home Instead Senior Care Bristol North, been awarded the highest accolade of ‘Outstanding’ from the CQC, the Care Quality Commission.

At a time when elderly care is under scrutiny, this is a major achievement for the company which was started up in 2015 by Bristol resident John Moore, putting them in the top two percent of home care providers. 

John and his team have set up a number of community events across the area including a Senior Film Club in Henleaze and recently moved to new offices, allowing more space for staff training, by the Henleaze Road/Southmead Road roundabout.

 “We are rated as exceptional in the categories of Caring, Responsive and Leadership and for our internal culture of bringing joy to clients and caregivers,” he said.

 “Our eldest caregiver is 80 and supports other gents who need to get out and about or require personal care.”

In the report caregivers were described as “living angels”, and the company described as “providing exemplary care”. Inspectors wrote that the service was exceptionally caring and that they had heard endless heartfelt comments. They also noted how they had witnessed a highly motivated team led by registered care manager, Kirsty Hirst and owner John Moore, who shared the same vision, values and culture. 

It is John’s overriding passion to make a difference to older people’s lives, that has seen the company thrive. They currently provide care for over 120 clients and employ over 70 staff, and have the simple goal of bringing joy to every client, every day. 

Home Instead match clients and caregivers based on background and personal interests, demonstrating a true person-centred culture. One client, who had moved to Bristol to be near her children, had a talent for needlework and painting. Her caregiver was aware of her passion and arranged for her to go to a stately home equipped with pencils and sketch pad. The client had a lovely afternoon and later admitted to her caregiver on their way home that this was the first time she had sketched in 12 years.

 John added: “I would like to give a big thank you to the many people, organisations and societies in Henleaze and Westbury-on-Trym who have help us along the way. We all have the same goal with care - to get it right.”